Join our team.

Since its very foundation in 1996, Victoria Group Hotels & Resorts has staunchly followed its firm objectives: satisfy to the maximum extent the needs and requirements of every client. A major driver of our market leadership is the people who work with us.
Our young and highly motivated team is looking for proactive, team-focused professionals who are willing to accomplish themselves in this area.
If you wish to join our team, please complete the application form below.

Currently available positions

Hotel Marinela Sofia is looking for Reservation Agent who will join our Sales Team.

Responsibilities:

  • Processes reservations by mail, telephone, fax or central reservation systems referral
  • Processes reservations from the sales office, other hotel departments, and travel agents.
  • Familiar with the type of rooms available as well as their location and layout.
  • Fully aware with the credit policy of the hotel and how to code each reservation.
  • Creates and maintains reservation records by date of arrival and alphabetical listing.

Requirements:

  • At least 1 year experience in a similar position
  • Excellent command of English – spoken and written
  • Experience with OPERA PMS will be considered as an advantage.
  • Sociable, organized, easy going and customer satisfaction focused personality

Candidates Obligations:

  • Responsible for properly handling Hotel reservations - answering incoming phone calls and e-mails of Reservations Department, entering reservations in the Opera Hotel Software, preparing letters of confirmation, monitoring payment terms, etc.
  • Daily review of the reservations on the books and arrival reports
  • Handling relevant correspondence – via fax, email, third party extranets, etc.
  • Ensuring special handling of guests’requirements and VIP guest
  • Group Reservations
  • Supporting Reception
  • Organizing guests’transfer requests

What do we offer in return:

  • Work contract with VG AD
  • Competitive remuneration
  • Career development within the hotel group
  • Free meals in our staff canteen

If you are interested in the provided career opportunity, please send us your Resume with your most recent photo. Only the shortlisted candidates will be contacted.

Apply to join us

Please indicate your preferred position in the Subject field.
If you wish to become part of our team, but cannot find your preferred position among those listed, please write your preferred position or career development area.
All applications will be treated in strict confidentiality. The personal data provided will be used only and exclusively for selection purposes.

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