This Saturday and Sunday (16 and 17 February 2018) in Hotel Marinela Sofia was held the forum for education abroad “World Education”, organized by Integral. Victoria Group Hotels and Resorts were presented in the section “Career Center”, and all those interested were informed of the opportunities for Internships.

The company’s large portfolio, as hotels and locations, offers opportunities for practical internships in major cities – Sofia and Plovdiv, as well as in the seaside resorts – Sunny Beach and resorts. Elenite, even an alternative for the winter in Pamporovo. The stand enjoyed tremendous interest both from students and students, as well as from candidates with previous experience in other areas.

In March, the “National Days of Career” will be held at the Marinela Hotel in Sofia, where Victoria Group Hotels will be represented and all those who want will be able to get details of the various options, for departments (Front Office , Food and Beverages, Sales, Accounting) and for a duration of the internships –  3. 4 or 6 months. Everybody who has passed the internship is certified with state-recognized vocational training certificate from the licensed center to Victoria Group for Professional Training “Hotel League

Hotel Marinela Sofia welcomes 5 interns from Lithuania in Kitchen Department in the next 3 months, as part of the Erasmus + program for students exchange. The trainees will  be in Hot / Cold Kitchen and Pastry, and will have the opportunity to work under the direct supervision of Chef Andrey Stoilov, Executive Chef for Victoria Group Hotels.

As host of the highest class “A” guests during the European Presidency of Bulgaria, Hotel Marinela Sofia provides an opportunity for the students to become part of this experience by actively participating in the hotel’s operational activities and gaining experience in one of best hotels in Sofia

Induction Training Hotel Marinela

On Oct-03-2017 was held the second for this year Induction Training for new employees at Hotel Marinela Sofia. It covered all newly-signed team members during the summer months in the hotel. The aim was to inform the members with all the outlets on the territory of the complex, and at the same time about the hotel chain. Hotel Marinela Sofia, as part of Victoria Group Hotels and Resorts continue its policy of raising the skills and awareness of its employees. Key training and skills training will be launched in the coming weeks to consolidate the market leadership in Sofia.

Cross Training at Hotel Marinela

Besides the human factor, important for us as well  are the opinion of our employees and their recommendation for improving the quality of work. That is why the employees from different departments will “enter into the shoes” of their colleagues for a few days.  In this way, they will get acquainted with the specifics of their work and their daily routines, which will help us to achieve teamwork and team thinking.

Employees of Hotel Marinela go through a training period, where they get to know the history, organizational structure and the rich portfolio of company hotels. Every new employee of “Victoria Group” is an important and valuable asset for the future development of the company. Corporate social responsibility is an inseparable part of the success and the sustainable development of every company.

This is why one of the main priorities of “Victoria Group” is investing in human capital by conducting trainings and raising the skill level of its employees. Every month the management of Hotel Marinela will determine the subject of training, aiming to raise the quality of service and to improve its team.

 

On the 5th of July, 2007 (Wednesday) a training of all Guest Relation Managers who are responsible for guest relations in the seaside hotels of Victoria Group was conducted. The training was about the platform Reputize that helps with the collection of ratings and opinions of guests.

The goal of the training was to create a standard in the communication and relationship with guests and clients of the hotels. During the summer season, one of the priorities of the company is improving guest satisfaction during their stay and solving problems while the guests are still in the hotel. This is one of the reasons why the hotel relies on employees with experience in the industry, as well as employees who speak several foreign languages. Our Guest Relations Managers speak English, Polish, German, Russian, Czech and Turkish, which guarantees that guests will feel more comfortable sharing their experience during their stay.

The training was attended by Boyko Manev, Human Resource Manager of Victoria Group, as well as all employees, who are responsible for client relations in the hotels Chaika Beach, Victoria Palace, Royal Castle, Royal Bay, Atrium, Andalusia and Holiday Village Elenite. Similar training sessions for staff are also scheduled for the other hotels part of Victoria Group.

“We offer the “Mystery Shopper” service, which can increase the quality of service”, said Asya Pandzherova Ph.D.

Asya Pandzherova Ph.D. is the director of Centre for Professional Training “Hotel League”, part of the biggest hotel operator “Victoria Group”. In parallel, she teaches Tourism at the University for National and World Economy (UNSS) and other leading universities in the country and abroad. She has a bachelor, masters and Ph.D. from UNSS in “Tourism” and in “Finance”. After habilitation from the same university, she has become one of the youngest associate professors in Bulgaria. Together with her academic career, she has been developing “Hotel League” for two years now.

You can read more about the opportunities that the Centre for Professional Training “Hotel League” offers in the interview.

Boyko Manev accidentally started working in hospitality when he went on a student work programme in a hotel in the resort area near Boston, USA. The year after he became a receptionist in charge of the working hours of the employees and on the third year he got promoted to an assistant to the manager of one of the hotels of a small local chain. In Bulgaria he worked for Radisson- brand of Rezidor Group, he was a deputy general director of the hotel with the most rooms in Sofia- Dedeman Princess, director sales and marketing at the opening of Sense from the Design Hotels chain- soft brand of Starwood, now Marriott. For the past four years he has been focused on the domain of human resources in different businesses, including in Bulgarian hotels. He recently became HR director of Victoria Group.

Read the whole interview at slava.bg by using the buttons on the right.

How to position Bulgaria as a successful tourism destination by solving the problems in the industry and bringing together the efforts at the public discussion of the Tourism Act that is to come. These were the topics discussed by mayors from all of Bulgaria, representatives of the Ministry of Education and the Ministry of Tourism, the National Agency for Vocational Education and Training, the Human Resource Development Centre, representatives from the National Tourism Board, hoteliers and representatives of the branch organizations. Martin Zahariev, member of the management board of the National Tourism Board initiated the meeting by saying: “This national meeting is symbolic, because it not only coincides with the induction of the new functional government, but also with the Chinese New Year. The year of the rooster will be a year of diversity, inspiration and an expectation for change. Hopefully our “tourism rooster” is happier than it is troubled in the new year. The gathering of the tourism community, not industry, is the correct formula for success. I hope that we have all matured enough to have realized that precisely the community will yield results. It is of exceptional importance that the government and the ministry of tourism support the industry so that our “tourism rooster” is happy. Three are the main problems that Blagoy Ragin, chairman of the management board of the Bulgarian Hotel and Restaurant Association outlined at the National Meeting of the Tourism Society- price marketing, the lack of trained labor and international advertisement. Every year Croatia spends 100 million euro for international advertisement, Greece spends 160 million, while we want to do tourism. Despite the problems in the industry, last year there was a 12% increase in tourism, reported Rumen Draganov PhD- chairman of the Institute for Analysis and Evaluation in Tourism, last year 10 million 567 thousand foreign tourists entered Bulgaria. To move in the right direction we need to increase the season and the attendance, to introduce more payment opportunities and health prevention vouchers. The biggest problem for our industry is the training of labor. What are we without our employees? Bulgaria has the unique chance to become a big tourism destination, which is why Victoria Group created the Centre “Hotel League”, whose main task is to train employees in the Bulgarian tourism, hoping that they become the future aces of the industry, said Kaloyan Nikolov, National Director Hotel Activities for Victoria Group. On focus at the National Meeting of the Tourism Society was precisely the introduction of the licensed center for vocational training “Hotel League”. In her presentation, Asya Pencheva PhD outlined the main directions in its work, namely conducting vocational group and individual trainings, corporate consultations and trainings on the spot for hotels and restaurants, development of and participation as a partner in European projects. Strong interest was created by the upcoming international trainings, the first of which is planned for the end of March in Dubai and is intended for middle managers around the country who want to improve their skills and competencies. Investing in human resource by ongoing training and skill development of employees created an opportunity for added value to the company. All participants in the National Meeting of the Tourism Society thanked the Arabadzhiev family for the initiative and the warm welcome.

We invest in high quality tourism labor, trained by world standards.

Asya Pandzherova PhD is the Director of the Centre for Vocational Training “Hotel League”, part of the biggest hotel operator “Victoria Group”. At the same time she teaches Tourism at the University of National and World Economy (UNWE) and other leading universities both in Bulgaria and abroad.

She has a bachelor, masters and PhD from UNSS. After habilitation from the same university, she has become one of the youngest associate professors in Bulgaria. She has specialized in hotel management in Switzerland and Spain. Together with her academic career, she has been developing “Hotel League” for two years now.