“We offer the “Mystery Shopper” service, which can increase the quality of service”, said Asya Pandzherova Ph.D.
Asya Pandzherova Ph.D. is the director of Centre for Professional Training “Hotel League”, part of the biggest hotel operator “Victoria Group”. In parallel, she teaches Tourism at the University for National and World Economy (UNSS) and other leading universities in the country and abroad. She has a bachelor, masters and Ph.D. from UNSS in “Tourism” and in “Finance”. After habilitation from the same university, she has become one of the youngest associate professors in Bulgaria. Together with her academic career, she has been developing “Hotel League” for two years now.
You can read more about the opportunities that the Centre for Professional Training “Hotel League” offers in the interview.