On the 5th of July, 2007 (Wednesday) a training of all Guest Relation Managers who are responsible for guest relations in the seaside hotels of Victoria Group was conducted. The training was about the platform Reputize that helps with the collection of ratings and opinions of guests.
The goal of the training was to create a standard in the communication and relationship with guests and clients of the hotels. During the summer season, one of the priorities of the company is improving guest satisfaction during their stay and solving problems while the guests are still in the hotel. This is one of the reasons why the hotel relies on employees with experience in the industry, as well as employees who speak several foreign languages. Our Guest Relations Managers speak English, Polish, German, Russian, Czech and Turkish, which guarantees that guests will feel more comfortable sharing their experience during their stay.
The training was attended by Boyko Manev, Human Resource Manager of Victoria Group, as well as all employees, who are responsible for client relations in the hotels Chaika Beach, Victoria Palace, Royal Castle, Royal Bay, Atrium, Andalusia and Holiday Village Elenite. Similar training sessions for staff are also scheduled for the other hotels part of Victoria Group.